Privacy Policy

Last updated: 2 February 2026

1. Introduction

Step Out Stay Out Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website soso.org.uk.

We are registered in England and Wales under company number 11581530. Our registered office is at 200 Farnborough Road, Clifton, Nottingham, United Kingdom, NG11 8JU.

Please read this Privacy Policy carefully. By using our website, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide to Us
When you submit a form on our website, we may collect personal information such as your name, email address, telephone number, and any other information you choose to provide in your message.

Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other browsing behaviour.

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries submitted through our contact forms
Analyse and improve our website performance and user experience
Monitor and fix technical issues
Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect information about you:

Google Analytics – We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. Google Analytics uses cookies to collect this information. The information generated is transmitted to and stored by Google on servers in the United States. For more information on how Google uses data, please visit https://policies.google.com/privacy.

PostHog – We use PostHog for product analytics to understand how users interact with our website. PostHog may collect information about your device, browser, and how you use our website. For more information, please visit PostHog's privacy policy at https://posthog.com/privacy.

Sentry – We use Sentry for error tracking and performance monitoring. When errors occur on our website, Sentry may collect technical information about the error, including your browser type, operating system, and the actions that led to the error. For more information, please visit Sentry's privacy policy at https://sentry.io/privacy/.

5. Legal Basis for Processing

Under UK data protection law (UK GDPR), we process your personal data on the following legal bases:

Consent – where you have given clear consent for us to process your personal data for a specific purpose, such as when you submit a contact form
Legitimate interests – where processing is necessary for our legitimate interests, such as improving our website and services, provided these interests do not override your fundamental rights

6. Cookies

Our website uses cookies and similar tracking technologies. Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information.

We use cookies for analytics purposes through Google Analytics and PostHog as described above. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Data Retention

We retain personal information you provide through contact forms for as long as necessary to respond to your enquiry and for any follow-up correspondence. Analytics data is retained in accordance with the retention settings of our third-party analytics providers.

8. Your Rights

Under UK data protection law, you have the following rights:

The right to access your personal data
The right to rectification of inaccurate data
The right to erasure of your data in certain circumstances
The right to restrict processing
The right to data portability
The right to object to processing
Rights related to automated decision-making

If you wish to exercise any of these rights, please contact us using the details provided below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at https://ico.org.uk/.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Some of our third-party service providers (Google Analytics, PostHog, and Sentry) may process your data outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities, to protect your personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Step Out Stay Out Ltd
200 Farnborough Road
Clifton, Nottingham
NG11 8JU
United Kingdom

Email: Via the contact form on our website